Privacy Policy

At Lumenza, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, shipping and billing addresses, phone number, and payment details when you make a purchase.
  • Account Information: Details you provide when creating an account, such as login credentials.
  • Order Details: Information about the products you purchase, including transaction history.
  • Usage Information: Data about your interaction with our website, including IP address, browser type, and browsing behavior collected via cookies and similar technologies.

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders efficiently.
  • Provide customer support and respond to your inquiries.
  • Enhance and personalize your shopping experience.
  • Send promotional materials, offers, and updates (with your consent).
  • Improve our website and services through analytics.
  • Comply with legal obligations.

3. Sharing Your Information
We respect your privacy and only share your data in the following circumstances:

  • Service Providers: With third-party vendors to process payments, manage shipping, or provide website hosting.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security
We implement advanced security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we encourage you to take precautions to protect your information.

5. Your Rights
Depending on your jurisdiction, you may have the following rights:

  • Access and Rectification: Request access to or correction of your personal information.
  • Deletion: Request the deletion of your data, subject to legal and operational considerations.
  • Marketing Preferences: Opt out of receiving promotional emails or messages.
  • Data Portability: Request a copy of your data in a portable format.

6. Cookies and Tracking Technologies
We use cookies to improve your shopping experience, track website performance, and personalize content. You can manage cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or a notice on our website.

9. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

LUMENZA Customer Support
Email: lumenza.store@gmail.com
Phone: +923096899970